I reviewed the data that Paula sent and the number one problem people had questions about had to do with organizational databases -- 39 out of 198 questions, almost 20%. The questions were either along the lines of, "We're looking for a consultant to help us set up/select a database system," or "Do you have recommendations for a database system."
The second biggest question was asking for help finding someone to work on their website -- 36 questions, 18%.
The third most frequently asked question had to do with where to find cheap hardware and/or software -- 25 questions, 13%.
Then after that it was a mix of things -- help finding consultants (9%), email and newsletters (6%), where to get accounting software (either QuickBooks or specifically asking for something other than QuickBooks) (5%), recommendations for web hosts or ISPs (5%).
Interestingly, no one asked about integrating social media tools. It seems like this either means that (a) it's so easy no one is having problems with it or (b) it's not even on people's radar screens.
I think the limited number of questions about email and newsletters probably reflects the large number of online services available (e.g., Constant Contact, iContact, Mail Chimp, Vertical Response, etc.) that are all affordable and easy to use. As far as I know, there is not an equivalent for databases.
It also occurred to me that possibly a valuable service for RTPnet/PIN Inc., to offer would be a referral service for technology consultants. The complicated part about that would be figuring out how much vetting needed to be done, what would someone need to do to qualify to be on the referral list. You would want to make sure the people you were referring were good.